FAQS

End of Life or Memorial casting captures an exact replica of your loved one’s hand (in the case of adults) or hands and feet (in the case of babies and younger children) , creating a lasting tribute and a memory to treasure.

Yes of course it is possible. We understand how precious this time is, and we can travel to your loved one whether they are at home, in a hospice, or in hospital. We carry out the process with the utmost care, dignity, and respect, creating a beautiful keepsake for you to treasure forever.
Time is important, so we recommend contacting us as soon as possible to discuss arrangements. Please contact us here (Contact Us Link) to book and we can talk you through the process and answer any questions you may have.
The casting process itself is peaceful and unobtrusive, typically taking between 20–40 minutes depending on the piece being created.

Yes. Memorial life casting is still possible after your loved one has passed. We can gently create a cast at a private residence, hospice, care facility, or funeral home. We work closely and respectfully with families and funeral directors to ensure the process is seamless and dignified.
Time is important, so we recommend contacting us as soon as possible to discuss arrangements. Please contact us here (Contact Us Link) to book and we can talk you through the process and answer any questions you may have.
The casting process itself is peaceful and unobtrusive, typically taking between 20–40 minutes depending on the piece being created.
Every memorial casting is carried out with the utmost care, discretion, and compassion. It is our privilege to help families preserve a final, tangible connection — a hand to hold, forever.

Memorial casting is typically done shortly after passing, often in coordination with funeral homes or care facilities. All we need is permission to visit your loved one and we will take care of all the arrangements and visiting your loved one.

Absolutely. We approach memorial casting with the utmost care, dignity, and compassion.

The moulding process usually takes 15–30 minutes, depending on the piece although we will take whatever time necessary to capture the keepsakes you wish.
Aftercare & Display

Yes. Our process captures incredible detail, including fingerprints, skin texture, and natural lines.
Aftercare & Display

Keep it in a dry environment and avoid dropping it. Finished pieces are sealed for durability but should be handled carefully.

Yes, they are fragile and care must be taken especially for our freestanding casts. Like any sculpture, they should be displayed safely.

In many cases, yes. Contact us for more information and to book in a repair appointment.

All information you need to send your inclusions to us will be emailed after you place your order.

Memorial Ashes – 1 teaspoonHair or Fur – 1 lock
Breastmilk – 5ml

Yes, absolutely. Many families choose to combine ashes from two or more loved ones into a single design.
You are welcome to place them together in one bag, or if you would prefer them to be kept separate place them in separate bags clearly labelled with your name and order number along with the name of you loved one (correct name on each bag that pertains to the ashes inside).
We will follow your wishes with care and sensitivity.

We kindly ask that you post your ashes, hair, fur or breastmilk within 7 days of receiving it, as this helps us carefully manage each order.
However, we completely understand that this can be an emotional process.
Please be advised that we will not chase you if inclusions are not received within 7 days, and your order will sit pending until your treasured inclusions arrive safely. If you have any concerns at all, please reach out — we are always here to support you.

Yes — creating jewellery in memory of a beloved pet is incredibly special to us. We know pets are family too.
We carefully and respectfully set your pet’s ashes or fur into your chosen piece, allowing you to keep them close, always.

We recommend double-checking your ring size before placing your order, as memorial ashes rings cannot be resized once created.
To have your finger sized you can either have this done at a local jeweller or we recommend using our own ring sizer, which you can purchase from our website here.
Please note that wider bands can feel slightly tighter on the finger, so you may wish to size up slightly for comfort.

We are proud to offer a beautiful collection of inclusion jewellery crafted in solid gold, alongside our other precious metal options. Each piece is made to the same exceptional standard, with love and attention to detail. All our Gold pieces are custom made meaning that it takes a little longer for you to receive your finished order. Gold items have an approximate waiting time of 13 Weeks. View our Gold Inclusion Jewellery.
If you have any questions not covered here, please don’t hesitate to contact us. It is a privilege to help you create something so personal and meaningful.

After purchasing any items from our fingerprint ranges (that do not require an appointment), you will receive a confirmation e-mail with step-by-step instructions on how to take fingerprints at home. After you have fingerprints you are happy with, you can then up-load them via the QR code on the instruction sheet. Please ensure you provide your name and order number on the email with your prints.

Children’s fingerprints generally do not develop until they are nearer to 2 years of age. We recommend fingerprint jewellery for all adults and children over 2 years. For younger children we would recommend our hand and foot print collection.

When you place your order, simply select “Purchase a Printing Kit” and we’ll take care of the rest.
Your kit will be lovingly prepared and dispatched within two working days via 1st Class Royal Mail. This allows you to begin creating your keepsake as soon as possible.

If you already have prints of your loved one, we will try our best to use them for your chosen piece. Ideally, we need the prints on light paper with dark (preferably black) ink.
We do however understand that due to some circumstances this may not be possible. In these cases, we ask you to up-load the prints via the QR Code on your confirmation e-mail and we will contact you if we have any concerns.

We know little one’s wriggle and pets rarely sit still — so our kits are designed with exactly that in mind.
There’s no ink, no mess, and no stress. The process is quick, clean, and simple, even with newborn babies or lively toddlers. Many parents are surprised by just how easy it is — and how special the moment feels when capturing that tiny hand or paw forever.

You’ll receive one kit per person in your order. Each kit includes enough space to fill an A4 sheet with prints, giving you plenty of chances to get the perfect one.
If you’d like additional kits for extra attempts or multiple children or pets, you can always purchase more.

Of course you can, although we strongly advise you to wait for our fingerprint instructions which will be on your confirmation email after you place your order. Our instructions will help you in capturing the best fingerprint possible for your truly unique keepsake.
We want this process to feel calm and unhurried for you.

Your prints are treasured because they are perfectly imperfect.
Although we do not directly alter the actual fingerprint, we select a section which is enlarged and made as clear as possible to make the stamp to create your bespoke piece of jewellery.
However, we will carefully remove any background marks or smudges around the print itself to ensure the finished piece looks beautifully refined.

No - we can work with prints of any size
No tiny newborn hand or oversized paw is ever too big or too small. Every print is carefully miniaturised while preserving all of its beautiful, unique details — from delicate fingertip swirls to the sweet outline of a paw pad. It’s those tiny details that make your piece truly one of a kind.

When you place your order, we reserve a design space just for you. To keep your piece moving smoothly through our workshop, we kindly ask that prints are sent within:
14 days (UK orders)
If life gets busy, please don’t worry. You’ll have up to 12 weeks to send them, though this may extend your delivery time to around 6 weeks from when we receive your prints.

For the clearest and most detailed result, we ideally need an ink print taken on paper using our detailed instructions (you will receive these along with your confirmation email).
Every swirl, ridge and line is carefully preserved, creating for you a piece of jewellery that is truly one of a kind. The most precious memory to treasure.

Yes — completely.
We’ve trusted and used these kits for over 17 years without any issues.
They are designed to be gentle on delicate newborn skin. While all skin-contact products must carry standard safety warnings, we would never offer anything we wouldn’t feel confident using on our own children or pets. Your family’s safety is always our priority.

If you are local to us and you wish to organise a personal consultation, please contact us Contact Us Button or alternatively if it is more convenient for you feel free to call us on 07882 177890 or 07720 684031.

We understand that sometimes plans change. As long as your piece has not yet entered production, we will happily help you make amendments. We recommend contacting us as soon as possible, ideally before your prints, ashes, or hair have been returned, so we can accommodate your request.

We accept all major credit and debit cards for your convenience. You can also pay by Bank Transfer or we also offer the option to spread the cost using Klarna, so you can choose the payment method that feels right for you.

Each piece we create is lovingly handcrafted and completely unique. Unfortunately due to our techniques in mixing colours and changes to our processes as we grow this means pieces created at different times may have subtle differences. While every piece is made with the same care and attention, we cannot guarantee an exact match to a previous order. Your new piece will carry its own special beauty and individuality — just as meaningful as the first.